Our business is built on giving great Customer Service

About Us

Who We Are

Onit Business Assist is a business built on brilliant people and is proud to be an Investor in People certified business.

Established in 2009, we are based in Southend-on-Sea, Essex in modern, high-quality offices. All of the services we provide our customers are undertaken in-house, by skilled, qualified people.

Competitive Pricing
UK based
Award-winning service
Flexible and Friendly

Why You Should Use Onit

As a small, privately-owned business ourselves, we understand the importance of each call or interaction with customers. We recruit the best talent available, providing support with a positive, can-do attitude.

At Onit we care about the success of your business and realise that each customer is different. We nominate you a PA who will get to know your business, your customers and your callers and manage the majority of your calls or admin tasks (for resilience they are naturally supported by a small team who are also fully briefed on your business).

This personal approach provides us the flexibility to be able to deliver the same level of service as if you’d hand-picked your perfect PA.

We like to think that’s one of the many reasons why more than 90% of businesses that trial our service stay with us as long term, happy customers.

Our clients tell us that they receive a helpful, friendly and professional welcome when they have telephoned and experienced the service.
Paul Nevile, Neville & Stocker

When we have a change of hours (over the Christmas period for example) Onit are very responsive, and will alter the timings to ensure our phones are always answered.
Chris Jones, Brents Insurance

Implementation was completely seamless and the setup was very straight forward. Putting it simply what I like most is - it works!
Greg Wright, Neos IT

Business Sectors

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Legal & Professional

When calling into their Solicitors, clients expect the phone to be answered promptly at all times. Onit Business Assist provide professional Switchboard support; ensuring Customer Service levels are maintained throughout the working day.
Estate & Letting Agents

We help busy Agents & Negotiators by screening calls to establish if it's an existing customer or new enquiry, patching them through to the right person or department or taking a message if you're unavailable.
Motor Trade

Answering and managing calls into busy Service, MOT or Sales Departments is vital in the Motor Industry. Competition is high, customers are demanding and you need to keep your mechanics on chargeable work, not answering the phone.
Tradesmen & Builders

Incoming enquiries are the lifeblood of many Tradespeople. If you don’t answer the customer calls someone else, but often the calls come at inconvenient time when you’re on job.
Consultants & Freelancers

Trying to juggle working on site, delivering great results and being available when opportunity knocks is a difficult job. With a dedicated Virtual PA you can minimise interruptions and get your work done without worrying about missing calls.
IT Services

Whether you provide mainly hardware, software, consultancy or outsourced solutions for your clients you need to be able to manage your support workload effectively and prioritise issues. Like all businesses you also need to be sure that you are always ready to receive new business opportunities whenever they arrive. Managing inbound calls professionally and efficiently is therefore of key importance.